I'm in the midst of transferring my email to a different platform, so it is temporarily not working.
I do the customer service and contacting me by email or Facebook is best.
I’m usually in between every day 8:00 a.m. and 3:00 p.m. Central time and occasional hours on weekends.
6616 Hillsboro Ave N
Brooklyn Park, MN 55428
Did the bridge pop out during shipment?
Since we set up the violin ready to play, the bridge can sometimes pop out during shipment.
If the bridge does pop out, read the enclosed "Meet Your Violin" sheets. Loosen the strings a little, put the bridge flat underneath the strings, and then slowly bring it to vertical. If you don’t loosen the strings a little, you run the risk of breaking a string.
You will see that the bridge is lower on one side. That side should be under the thinnest string.
Once you have done that, do not glue the bridge to the violin.
Do you want to return the violin?
No worries. We have a 100% return guarantee within 30 days, and we pay the return shipping.
Give me your name and if you have it, your order number.
I will send a return address label so you can ship it back. Just drop it off at any
Fedex location. Once I receive it, I will put through a refund to the payment method you used. For security purposes, I do not refund to a different payment method.